Not sure which questions to ask when interviewing a web agency / developer / freelancer for your nonprofit’s next website project?
Try these:
– What sort of experience do you have with nonprofit websites?
– What does your process look like?
– What’s unique about your approach to website development?
– What type of projects is your agency particularly well suited for?
– What kind of projects aren’t a good fit for your agency?
– What kind of information do you require before beginning the project (brand guidelines, image assets, page content, etc.)?
– What kind of time commitment do your projects require in terms of work for the client?
– How long do your projects take from start to completion?
– Does your agency handle the design, messaging, and programming?
– How do you approach stakeholder alignment during the project process?
– What kind of access does the client have after project completion (especially in terms of content management and hosting management)?
– Do you provide ongoing support after project completion? If so, is it required, or optional?
– Will we work directly with you, or would we work with someone else on your team during the project?
– Do you work with subcontractors for any parts of the process? If so, what parts, and why those parts?
– How much do your projects typically cost?
– What kind of training or support do you offer after project completion?
– How does your agency approach website accessibility?
– Could you show us some examples of previous client projects?
– What kind of outcomes do your clients see after completing a project?