Questions to Ask a Web Agency

Not sure which questions to ask when interviewing a web agency / developer / freelancer for your nonprofit’s next website project?

Try these:

– What sort of experience do you have with nonprofit websites?

– What does your process look like?

– What’s unique about your approach to website development?

– What type of projects is your agency particularly well suited for?

– What kind of projects aren’t a good fit for your agency?

– What kind of information do you require before beginning the project (brand guidelines, image assets, page content, etc.)?

– What kind of time commitment do your projects require in terms of work for the client?

– How long do your projects take from start to completion?

– Does your agency handle the design, messaging, and programming?

– How do you approach stakeholder alignment during the project process?

– What kind of access does the client have after project completion (especially in terms of content management and hosting management)?

– Do you provide ongoing support after project completion? If so, is it required, or optional?

– Will we work directly with you, or would we work with someone else on your team during the project?

– Do you work with subcontractors for any parts of the process? If so, what parts, and why those parts?

– How much do your projects typically cost?

– What kind of training or support do you offer after project completion?

– How does your agency approach website accessibility?

– Could you show us some examples of previous client projects?

– What kind of outcomes do your clients see after completing a project?

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